Cookie Policy
Client & Customer Privacy Policy
1. Important information and who we are
Relay Technologies Limited (“Relay”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
This privacy notice provides specific information on how Relay collects and processes your personal data. It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.
Relay is the data controller and is responsible for your personal data. Relay is registered with the Information Commissioner’s Office and its registration number is ZB489499.
2. Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. How do we collect your personal information?
Relay collects personal information from business clients and customers in the following ways:
following requests or instructions to complete deliveries;
use of our services and website;
contact made with us for any reason including any enquiries or complaints;
completed Relay forms and receipts (including proof of delivery receipts);
completed customer satisfaction surveys;
reviews left on third party websites;
information entered or submitted via the Relay website;
for entrance to Relay’s sites.
4. What types of information do we collect?
Relay may collect, use, store and transfer different types of personal data about you. This includes information provided from our business clients, information you provide to us and information we create when providing services to you or for other customers.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our website is not intended for children and we do not knowingly collect data relating to children.
For more details of the personal data we process, and how this data is collected or obtained, see the table below.
Types of Data
Description
Source
Contact information
This includes your name, address, alternative delivery addresses and other contact information, such as your email address and telephone number(s).
If you work for one of our business clients we will record your business’s name, your position in the business and the business’s address, email address and telephone number(s).
This information is collected from you if you use our services directly or from business clients or other customers when you are a recipient of services from one of our business clients or another customer.
Alternatively, we may obtain personal details from third parties. For example, where we acquire third party data or information to verify delivery addresses and or delivery locations.
This information is taken to confirm your identity for security purposes.
Tracking information
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Contact preferences
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Financial Details
Records of payments and payment
information such as payments for property damage
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Client records
Records of services that you have used. This includes records of deliveries you have requested and details of customer details provided.
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Customer records
Records of services and deliveries that have been received by you and all interactions with us.
Information will be provided from our clients you have placed orders with, yourself, interactions with you and records created by us when providing the service.
Address and Address history
We will hold records of addresses, for example, billing, delivery, previous and rearranged delivery addresses and locations used.
Information will be provided from clients, information you provide if you changed or rearranged delivery services or third party address verification services.
Address data
A building or delivery point address including latitude and longitude data may also include personal data (for example, where a delivery point/property is identified by personal data being processed).
Information provided by clients, you or third parties used to verify address details to improve delivery accuracy.
Contact history, including enquiries and complaints
These are details of any enquiry, complaint or claim you have made to Relay and may include copies of correspondence and call recordings.
You will provide this information to us when you contact us to make an enquiry or complaint. We will also create records relating to this contact. This will include any information you provide including any sensitive information provided.
Recipient information
If a recipient is different from the customer (for example, if a delivery has been arranged or ordered for a third party). Recipients name and address are used to collect, sort, track and deliver an item. A client or customer may also provide us with contact information, such as your phone number or email address, so that we can provide delivery updates.
We receive this information from clients arranging deliveries or customers requesting alternative delivery or placing orders on another person’s behalf.
Recordings of you
Images recorded on CCTV and other equipment used to protect our customers, employees and property.
We will record images of you if you a visit a location where CCTV is in operation, such as our warehouses, receptions, transport areas or depots. Some of our vehicles are fitted with reversing cameras as well as forward- facing / cab cameras.
‘Safe Place’ Images
Digital images of parcels left in situ and delivery exceptions. These may contain location or other information that links the image to a customer or otherwise identifies an individual.
We create this information when digital images are taken of parcels left in situ , images of property and delivery exceptions are taken.
Customer satisfaction survey data
Completed customer surveys used to review and improve our services.
You provide this information if you agree to complete a survey or questionnaire about the service you received.
Reviews on third party websites
Reviews on third party websites used to evaluate and improve our services.
If you include personal identifiers or order details in your review, Relay will use this to identify your order to evaluate and improve our services.
Cookie data
A cookie is a piece of information in the form of a very small text file, which is transferred to an end user’s device when a website or internet based service/application is accessed by a user.
For details of Cookies used by Relay, please see the Cookies section below.
5. How do we use your personal data?
Relay uses the information that we collect for a number of different purposes in order to:
provide our delivery services to our clients and to improve that service;
process orders and to provide after sales services;
enhance or improve customers' experience of our services via customer satisfaction surveys or reviews on third party websites;
analyse your delivery preferences or how you interact with or use our websites and applications;
record and monitor outbound and inbound telephone conversations to ensure consistent service levels, prevent or detect fraud,
resolve queries and complaints and for performance management and training purposes;
use digital imagery to help maintain the safety and security of our drivers, property, deliveries and the public; and
undertake research for analytical and statistical purposes.
Relay will only process your personal data if there is a legal basis under data protection laws and the table below identifies these (more than one lawful basis may apply in some situations). In summary, these are:
Consent: you give consent for us to process your data for a specific purpose;
Contract: the processing is necessary for a contract or agreement with you; iii) Legal Obligation: the processing is necessary to comply with the law; or
Legitimate Interests: the processing is necessary for legitimate interests pursued by Relay or another party.
The purposes for which Relay processes personal data and the legal bases for doing so in each case are:
Purpose
Lawful bases for processing
Contract – we need to process your data to provide our services to you in accordance with that contract.
Contract – we need to process your data to provide our services to you in accordance with that contract.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery via a third party, where a third party has agreed to accept delivery of an item on behalf of another person (such as a neighbour) and you have provided details to enable us to record the delivery, including where we inform the sender and the intended recipient that the third party has taken delivery of the item.
Legitimate Interests and consent – we need to process your data to provide the sender and recipient with your details in order to complete the delivery and to allow the delivery to be properly tracked within our records and Customer Relationship Management system.
Tracking information – providing both the sender and recipient of services about the delivery status and timing of that service.
Contract and Legitimate Interests – we need to monitor the delivery status of items to keep senders and recipients informed and to improve our service delivery and provide better information to our clients and customers.
Customer services – dealing with enquiries, complaints or claims relating to our services.
Contract and Legitimate Interests – we may need to process your data so we can handle and resolve any enquiry, complaint or claim raised by you or another person related to a contract and or other issue.
Providing data services to our business clients, to help them run their businesses better and fulfil their contracts with you. For example, we provide services for the delivery of items ordered from our clients and for the purposes of maintaining and updating accurate address data used for delivery, to process order status information.
Contract and Legitimate Interests – our business clients may have contractual obligations with you to be fulfilled and have a legitimate interest to process data in these ways, and we have a legitimate interest to process personal data to support them to do so. In each case, we need to process your personal data to fulfil contractual obligations and or to pursue those Legitimate interests.
Enhancing our client and customers' experience of our services and websites. For example, we use information on your visits to our websites to evaluate and understand how different people navigate our websites and how long they spend on particular pages.
Legitimate Interests – we sometimes need to process personal data to understand how you use our services so we can enhance and improve them.
Customer and market research and analysis, and the development of new services. For example, we use customer satisfaction surveys and reviews left with third parties like TrustPilot to evaluate and understand how our services are working, how they can be improved and for the purposes of developing new delivery services or new enhanced services. We may contact you to discuss a survey or review.
Legitimate Interests – we sometimes need to process personal data to evaluate and improve our services and to develop new service offerings.
Tax.
Legal Obligation – we need to process personal data to comply with revenue and customs regulations.
Prevention and detection of crime – including the use of CCTV to protect our client, customers, employees, the public and property.
Legitimate Interests and Legal Obligation – we sometimes need to process personal data to protect the rights, property and the safety of people.
Complying with the law, including regulatory requirements.
Legal Obligation and Legitimate Interests – to comply with our legal obligations, including regulatory conditions relevant to our services, and health and safety legislation, we sometimes have to process personal data.
1. Important information and who we are
Relay Technologies Limited (“Relay”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
This privacy notice provides specific information on how Relay collects and processes your personal data. It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.
Relay is the data controller and is responsible for your personal data. Relay is registered with the Information Commissioner’s Office and its registration number is ZB489499.
2. Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. How do we collect your personal information?
Relay collects personal information from business clients and customers in the following ways:
following requests or instructions to complete deliveries;
use of our services and website;
contact made with us for any reason including any enquiries or complaints;
completed Relay forms and receipts (including proof of delivery receipts);
completed customer satisfaction surveys;
reviews left on third party websites;
information entered or submitted via the Relay website;
for entrance to Relay’s sites.
4. What types of information do we collect?
Relay may collect, use, store and transfer different types of personal data about you. This includes information provided from our business clients, information you provide to us and information we create when providing services to you or for other customers.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our website is not intended for children and we do not knowingly collect data relating to children.
For more details of the personal data we process, and how this data is collected or obtained, see the table below.
Types of Data
Description
Source
Contact information
This includes your name, address, alternative delivery addresses and other contact information, such as your email address and telephone number(s).
If you work for one of our business clients we will record your business’s name, your position in the business and the business’s address, email address and telephone number(s).
This information is collected from you if you use our services directly or from business clients or other customers when you are a recipient of services from one of our business clients or another customer.
Alternatively, we may obtain personal details from third parties. For example, where we acquire third party data or information to verify delivery addresses and or delivery locations.
This information is taken to confirm your identity for security purposes.
Tracking information
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Contact preferences
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Financial Details
Records of payments and payment
information such as payments for property damage
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Client records
Records of services that you have used. This includes records of deliveries you have requested and details of customer details provided.
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Customer records
Records of services and deliveries that have been received by you and all interactions with us.
Information will be provided from our clients you have placed orders with, yourself, interactions with you and records created by us when providing the service.
Address and Address history
We will hold records of addresses, for example, billing, delivery, previous and rearranged delivery addresses and locations used.
Information will be provided from clients, information you provide if you changed or rearranged delivery services or third party address verification services.
Address data
A building or delivery point address including latitude and longitude data may also include personal data (for example, where a delivery point/property is identified by personal data being processed).
Information provided by clients, you or third parties used to verify address details to improve delivery accuracy.
Contact history, including enquiries and complaints
These are details of any enquiry, complaint or claim you have made to Relay and may include copies of correspondence and call recordings.
You will provide this information to us when you contact us to make an enquiry or complaint. We will also create records relating to this contact. This will include any information you provide including any sensitive information provided.
Recipient information
If a recipient is different from the customer (for example, if a delivery has been arranged or ordered for a third party). Recipients name and address are used to collect, sort, track and deliver an item. A client or customer may also provide us with contact information, such as your phone number or email address, so that we can provide delivery updates.
We receive this information from clients arranging deliveries or customers requesting alternative delivery or placing orders on another person’s behalf.
Recordings of you
Images recorded on CCTV and other equipment used to protect our customers, employees and property.
We will record images of you if you a visit a location where CCTV is in operation, such as our warehouses, receptions, transport areas or depots. Some of our vehicles are fitted with reversing cameras as well as forward- facing / cab cameras.
‘Safe Place’ Images
Digital images of parcels left in situ and delivery exceptions. These may contain location or other information that links the image to a customer or otherwise identifies an individual.
We create this information when digital images are taken of parcels left in situ , images of property and delivery exceptions are taken.
Customer satisfaction survey data
Completed customer surveys used to review and improve our services.
You provide this information if you agree to complete a survey or questionnaire about the service you received.
Reviews on third party websites
Reviews on third party websites used to evaluate and improve our services.
If you include personal identifiers or order details in your review, Relay will use this to identify your order to evaluate and improve our services.
Cookie data
A cookie is a piece of information in the form of a very small text file, which is transferred to an end user’s device when a website or internet based service/application is accessed by a user.
For details of Cookies used by Relay, please see the Cookies section below.
5. How do we use your personal data?
Relay uses the information that we collect for a number of different purposes in order to:
provide our delivery services to our clients and to improve that service;
process orders and to provide after sales services;
enhance or improve customers' experience of our services via customer satisfaction surveys or reviews on third party websites;
analyse your delivery preferences or how you interact with or use our websites and applications;
record and monitor outbound and inbound telephone conversations to ensure consistent service levels, prevent or detect fraud,
resolve queries and complaints and for performance management and training purposes;
use digital imagery to help maintain the safety and security of our drivers, property, deliveries and the public; and
undertake research for analytical and statistical purposes.
Relay will only process your personal data if there is a legal basis under data protection laws and the table below identifies these (more than one lawful basis may apply in some situations). In summary, these are:
Consent: you give consent for us to process your data for a specific purpose;
Contract: the processing is necessary for a contract or agreement with you; iii) Legal Obligation: the processing is necessary to comply with the law; or
Legitimate Interests: the processing is necessary for legitimate interests pursued by Relay or another party.
The purposes for which Relay processes personal data and the legal bases for doing so in each case are:
Purpose
Lawful bases for processing
Contract – we need to process your data to provide our services to you in accordance with that contract.
Contract – we need to process your data to provide our services to you in accordance with that contract.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery via a third party, where a third party has agreed to accept delivery of an item on behalf of another person (such as a neighbour) and you have provided details to enable us to record the delivery, including where we inform the sender and the intended recipient that the third party has taken delivery of the item.
Legitimate Interests and consent – we need to process your data to provide the sender and recipient with your details in order to complete the delivery and to allow the delivery to be properly tracked within our records and Customer Relationship Management system.
Tracking information – providing both the sender and recipient of services about the delivery status and timing of that service.
Contract and Legitimate Interests – we need to monitor the delivery status of items to keep senders and recipients informed and to improve our service delivery and provide better information to our clients and customers.
Customer services – dealing with enquiries, complaints or claims relating to our services.
Contract and Legitimate Interests – we may need to process your data so we can handle and resolve any enquiry, complaint or claim raised by you or another person related to a contract and or other issue.
Providing data services to our business clients, to help them run their businesses better and fulfil their contracts with you. For example, we provide services for the delivery of items ordered from our clients and for the purposes of maintaining and updating accurate address data used for delivery, to process order status information.
Contract and Legitimate Interests – our business clients may have contractual obligations with you to be fulfilled and have a legitimate interest to process data in these ways, and we have a legitimate interest to process personal data to support them to do so. In each case, we need to process your personal data to fulfil contractual obligations and or to pursue those Legitimate interests.
Enhancing our client and customers' experience of our services and websites. For example, we use information on your visits to our websites to evaluate and understand how different people navigate our websites and how long they spend on particular pages.
Legitimate Interests – we sometimes need to process personal data to understand how you use our services so we can enhance and improve them.
Customer and market research and analysis, and the development of new services. For example, we use customer satisfaction surveys and reviews left with third parties like TrustPilot to evaluate and understand how our services are working, how they can be improved and for the purposes of developing new delivery services or new enhanced services. We may contact you to discuss a survey or review.
Legitimate Interests – we sometimes need to process personal data to evaluate and improve our services and to develop new service offerings.
Tax.
Legal Obligation – we need to process personal data to comply with revenue and customs regulations.
Prevention and detection of crime – including the use of CCTV to protect our client, customers, employees, the public and property.
Legitimate Interests and Legal Obligation – we sometimes need to process personal data to protect the rights, property and the safety of people.
Complying with the law, including regulatory requirements.
Legal Obligation and Legitimate Interests – to comply with our legal obligations, including regulatory conditions relevant to our services, and health and safety legislation, we sometimes have to process personal data.
2. Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. How do we collect your personal information?
Relay collects personal information from business clients and customers in the following ways:
following requests or instructions to complete deliveries;
use of our services and website;
contact made with us for any reason including any enquiries or complaints;
completed Relay forms and receipts (including proof of delivery receipts);
completed customer satisfaction surveys;
reviews left on third party websites;
information entered or submitted via the Relay website;
for entrance to Relay’s sites.
4. What types of information do we collect?
Relay may collect, use, store and transfer different types of personal data about you. This includes information provided from our business clients, information you provide to us and information we create when providing services to you or for other customers.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our website is not intended for children and we do not knowingly collect data relating to children.
For more details of the personal data we process, and how this data is collected or obtained, see the table below.
Types of Data
Description
Source
Contact information
This includes your name, address, alternative delivery addresses and other contact information, such as your email address and telephone number(s).
If you work for one of our business clients we will record your business’s name, your position in the business and the business’s address, email address and telephone number(s).
This information is collected from you if you use our services directly or from business clients or other customers when you are a recipient of services from one of our business clients or another customer.
Alternatively, we may obtain personal details from third parties. For example, where we acquire third party data or information to verify delivery addresses and or delivery locations.
This information is taken to confirm your identity for security purposes.
Tracking information
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Contact preferences
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Financial Details
Records of payments and payment
information such as payments for property damage
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Client records
Records of services that you have used. This includes records of deliveries you have requested and details of customer details provided.
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Customer records
Records of services and deliveries that have been received by you and all interactions with us.
Information will be provided from our clients you have placed orders with, yourself, interactions with you and records created by us when providing the service.
Address and Address history
We will hold records of addresses, for example, billing, delivery, previous and rearranged delivery addresses and locations used.
Information will be provided from clients, information you provide if you changed or rearranged delivery services or third party address verification services.
Address data
A building or delivery point address including latitude and longitude data may also include personal data (for example, where a delivery point/property is identified by personal data being processed).
Information provided by clients, you or third parties used to verify address details to improve delivery accuracy.
Contact history, including enquiries and complaints
These are details of any enquiry, complaint or claim you have made to Relay and may include copies of correspondence and call recordings.
You will provide this information to us when you contact us to make an enquiry or complaint. We will also create records relating to this contact. This will include any information you provide including any sensitive information provided.
Recipient information
If a recipient is different from the customer (for example, if a delivery has been arranged or ordered for a third party). Recipients name and address are used to collect, sort, track and deliver an item. A client or customer may also provide us with contact information, such as your phone number or email address, so that we can provide delivery updates.
We receive this information from clients arranging deliveries or customers requesting alternative delivery or placing orders on another person’s behalf.
Recordings of you
Images recorded on CCTV and other equipment used to protect our customers, employees and property.
We will record images of you if you a visit a location where CCTV is in operation, such as our warehouses, receptions, transport areas or depots. Some of our vehicles are fitted with reversing cameras as well as forward- facing / cab cameras.
‘Safe Place’ Images
Digital images of parcels left in situ and delivery exceptions. These may contain location or other information that links the image to a customer or otherwise identifies an individual.
We create this information when digital images are taken of parcels left in situ , images of property and delivery exceptions are taken.
Customer satisfaction survey data
Completed customer surveys used to review and improve our services.
You provide this information if you agree to complete a survey or questionnaire about the service you received.
Reviews on third party websites
Reviews on third party websites used to evaluate and improve our services.
If you include personal identifiers or order details in your review, Relay will use this to identify your order to evaluate and improve our services.
Cookie data
A cookie is a piece of information in the form of a very small text file, which is transferred to an end user’s device when a website or internet based service/application is accessed by a user.
For details of Cookies used by Relay, please see the Cookies section below.
5. How do we use your personal data?
Relay uses the information that we collect for a number of different purposes in order to:
provide our delivery services to our clients and to improve that service;
process orders and to provide after sales services;
enhance or improve customers' experience of our services via customer satisfaction surveys or reviews on third party websites;
analyse your delivery preferences or how you interact with or use our websites and applications;
record and monitor outbound and inbound telephone conversations to ensure consistent service levels, prevent or detect fraud,
resolve queries and complaints and for performance management and training purposes;
use digital imagery to help maintain the safety and security of our drivers, property, deliveries and the public; and
undertake research for analytical and statistical purposes.
Relay will only process your personal data if there is a legal basis under data protection laws and the table below identifies these (more than one lawful basis may apply in some situations). In summary, these are:
Consent: you give consent for us to process your data for a specific purpose;
Contract: the processing is necessary for a contract or agreement with you; iii) Legal Obligation: the processing is necessary to comply with the law; or
Legitimate Interests: the processing is necessary for legitimate interests pursued by Relay or another party.
The purposes for which Relay processes personal data and the legal bases for doing so in each case are:
Purpose
Lawful bases for processing
Contract – we need to process your data to provide our services to you in accordance with that contract.
Contract – we need to process your data to provide our services to you in accordance with that contract.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery via a third party, where a third party has agreed to accept delivery of an item on behalf of another person (such as a neighbour) and you have provided details to enable us to record the delivery, including where we inform the sender and the intended recipient that the third party has taken delivery of the item.
Legitimate Interests and consent – we need to process your data to provide the sender and recipient with your details in order to complete the delivery and to allow the delivery to be properly tracked within our records and Customer Relationship Management system.
Tracking information – providing both the sender and recipient of services about the delivery status and timing of that service.
Contract and Legitimate Interests – we need to monitor the delivery status of items to keep senders and recipients informed and to improve our service delivery and provide better information to our clients and customers.
Customer services – dealing with enquiries, complaints or claims relating to our services.
Contract and Legitimate Interests – we may need to process your data so we can handle and resolve any enquiry, complaint or claim raised by you or another person related to a contract and or other issue.
Providing data services to our business clients, to help them run their businesses better and fulfil their contracts with you. For example, we provide services for the delivery of items ordered from our clients and for the purposes of maintaining and updating accurate address data used for delivery, to process order status information.
Contract and Legitimate Interests – our business clients may have contractual obligations with you to be fulfilled and have a legitimate interest to process data in these ways, and we have a legitimate interest to process personal data to support them to do so. In each case, we need to process your personal data to fulfil contractual obligations and or to pursue those Legitimate interests.
Enhancing our client and customers' experience of our services and websites. For example, we use information on your visits to our websites to evaluate and understand how different people navigate our websites and how long they spend on particular pages.
Legitimate Interests – we sometimes need to process personal data to understand how you use our services so we can enhance and improve them.
Customer and market research and analysis, and the development of new services. For example, we use customer satisfaction surveys and reviews left with third parties like TrustPilot to evaluate and understand how our services are working, how they can be improved and for the purposes of developing new delivery services or new enhanced services. We may contact you to discuss a survey or review.
Legitimate Interests – we sometimes need to process personal data to evaluate and improve our services and to develop new service offerings.
Tax.
Legal Obligation – we need to process personal data to comply with revenue and customs regulations.
Prevention and detection of crime – including the use of CCTV to protect our client, customers, employees, the public and property.
Legitimate Interests and Legal Obligation – we sometimes need to process personal data to protect the rights, property and the safety of people.
Complying with the law, including regulatory requirements.
Legal Obligation and Legitimate Interests – to comply with our legal obligations, including regulatory conditions relevant to our services, and health and safety legislation, we sometimes have to process personal data.
3. How do we collect your personal information?
Relay collects personal information from business clients and customers in the following ways:
following requests or instructions to complete deliveries;
use of our services and website;
contact made with us for any reason including any enquiries or complaints;
completed Relay forms and receipts (including proof of delivery receipts);
completed customer satisfaction surveys;
reviews left on third party websites;
information entered or submitted via the Relay website;
for entrance to Relay’s sites.
4. What types of information do we collect?
Relay may collect, use, store and transfer different types of personal data about you. This includes information provided from our business clients, information you provide to us and information we create when providing services to you or for other customers.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our website is not intended for children and we do not knowingly collect data relating to children.
For more details of the personal data we process, and how this data is collected or obtained, see the table below.
Types of Data
Description
Source
Contact information
This includes your name, address, alternative delivery addresses and other contact information, such as your email address and telephone number(s).
If you work for one of our business clients we will record your business’s name, your position in the business and the business’s address, email address and telephone number(s).
This information is collected from you if you use our services directly or from business clients or other customers when you are a recipient of services from one of our business clients or another customer.
Alternatively, we may obtain personal details from third parties. For example, where we acquire third party data or information to verify delivery addresses and or delivery locations.
This information is taken to confirm your identity for security purposes.
Tracking information
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Contact preferences
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Financial Details
Records of payments and payment
information such as payments for property damage
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Client records
Records of services that you have used. This includes records of deliveries you have requested and details of customer details provided.
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Customer records
Records of services and deliveries that have been received by you and all interactions with us.
Information will be provided from our clients you have placed orders with, yourself, interactions with you and records created by us when providing the service.
Address and Address history
We will hold records of addresses, for example, billing, delivery, previous and rearranged delivery addresses and locations used.
Information will be provided from clients, information you provide if you changed or rearranged delivery services or third party address verification services.
Address data
A building or delivery point address including latitude and longitude data may also include personal data (for example, where a delivery point/property is identified by personal data being processed).
Information provided by clients, you or third parties used to verify address details to improve delivery accuracy.
Contact history, including enquiries and complaints
These are details of any enquiry, complaint or claim you have made to Relay and may include copies of correspondence and call recordings.
You will provide this information to us when you contact us to make an enquiry or complaint. We will also create records relating to this contact. This will include any information you provide including any sensitive information provided.
Recipient information
If a recipient is different from the customer (for example, if a delivery has been arranged or ordered for a third party). Recipients name and address are used to collect, sort, track and deliver an item. A client or customer may also provide us with contact information, such as your phone number or email address, so that we can provide delivery updates.
We receive this information from clients arranging deliveries or customers requesting alternative delivery or placing orders on another person’s behalf.
Recordings of you
Images recorded on CCTV and other equipment used to protect our customers, employees and property.
We will record images of you if you a visit a location where CCTV is in operation, such as our warehouses, receptions, transport areas or depots. Some of our vehicles are fitted with reversing cameras as well as forward- facing / cab cameras.
‘Safe Place’ Images
Digital images of parcels left in situ and delivery exceptions. These may contain location or other information that links the image to a customer or otherwise identifies an individual.
We create this information when digital images are taken of parcels left in situ , images of property and delivery exceptions are taken.
Customer satisfaction survey data
Completed customer surveys used to review and improve our services.
You provide this information if you agree to complete a survey or questionnaire about the service you received.
Reviews on third party websites
Reviews on third party websites used to evaluate and improve our services.
If you include personal identifiers or order details in your review, Relay will use this to identify your order to evaluate and improve our services.
Cookie data
A cookie is a piece of information in the form of a very small text file, which is transferred to an end user’s device when a website or internet based service/application is accessed by a user.
For details of Cookies used by Relay, please see the Cookies section below.
5. How do we use your personal data?
Relay uses the information that we collect for a number of different purposes in order to:
provide our delivery services to our clients and to improve that service;
process orders and to provide after sales services;
enhance or improve customers' experience of our services via customer satisfaction surveys or reviews on third party websites;
analyse your delivery preferences or how you interact with or use our websites and applications;
record and monitor outbound and inbound telephone conversations to ensure consistent service levels, prevent or detect fraud,
resolve queries and complaints and for performance management and training purposes;
use digital imagery to help maintain the safety and security of our drivers, property, deliveries and the public; and
undertake research for analytical and statistical purposes.
Relay will only process your personal data if there is a legal basis under data protection laws and the table below identifies these (more than one lawful basis may apply in some situations). In summary, these are:
Consent: you give consent for us to process your data for a specific purpose;
Contract: the processing is necessary for a contract or agreement with you; iii) Legal Obligation: the processing is necessary to comply with the law; or
Legitimate Interests: the processing is necessary for legitimate interests pursued by Relay or another party.
The purposes for which Relay processes personal data and the legal bases for doing so in each case are:
Purpose
Lawful bases for processing
Contract – we need to process your data to provide our services to you in accordance with that contract.
Contract – we need to process your data to provide our services to you in accordance with that contract.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery via a third party, where a third party has agreed to accept delivery of an item on behalf of another person (such as a neighbour) and you have provided details to enable us to record the delivery, including where we inform the sender and the intended recipient that the third party has taken delivery of the item.
Legitimate Interests and consent – we need to process your data to provide the sender and recipient with your details in order to complete the delivery and to allow the delivery to be properly tracked within our records and Customer Relationship Management system.
Tracking information – providing both the sender and recipient of services about the delivery status and timing of that service.
Contract and Legitimate Interests – we need to monitor the delivery status of items to keep senders and recipients informed and to improve our service delivery and provide better information to our clients and customers.
Customer services – dealing with enquiries, complaints or claims relating to our services.
Contract and Legitimate Interests – we may need to process your data so we can handle and resolve any enquiry, complaint or claim raised by you or another person related to a contract and or other issue.
Providing data services to our business clients, to help them run their businesses better and fulfil their contracts with you. For example, we provide services for the delivery of items ordered from our clients and for the purposes of maintaining and updating accurate address data used for delivery, to process order status information.
Contract and Legitimate Interests – our business clients may have contractual obligations with you to be fulfilled and have a legitimate interest to process data in these ways, and we have a legitimate interest to process personal data to support them to do so. In each case, we need to process your personal data to fulfil contractual obligations and or to pursue those Legitimate interests.
Enhancing our client and customers' experience of our services and websites. For example, we use information on your visits to our websites to evaluate and understand how different people navigate our websites and how long they spend on particular pages.
Legitimate Interests – we sometimes need to process personal data to understand how you use our services so we can enhance and improve them.
Customer and market research and analysis, and the development of new services. For example, we use customer satisfaction surveys and reviews left with third parties like TrustPilot to evaluate and understand how our services are working, how they can be improved and for the purposes of developing new delivery services or new enhanced services. We may contact you to discuss a survey or review.
Legitimate Interests – we sometimes need to process personal data to evaluate and improve our services and to develop new service offerings.
Tax.
Legal Obligation – we need to process personal data to comply with revenue and customs regulations.
Prevention and detection of crime – including the use of CCTV to protect our client, customers, employees, the public and property.
Legitimate Interests and Legal Obligation – we sometimes need to process personal data to protect the rights, property and the safety of people.
Complying with the law, including regulatory requirements.
Legal Obligation and Legitimate Interests – to comply with our legal obligations, including regulatory conditions relevant to our services, and health and safety legislation, we sometimes have to process personal data.
4. What types of information do we collect?
Relay may collect, use, store and transfer different types of personal data about you. This includes information provided from our business clients, information you provide to us and information we create when providing services to you or for other customers.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our website is not intended for children and we do not knowingly collect data relating to children.
For more details of the personal data we process, and how this data is collected or obtained, see the table below.
Types of Data
Description
Source
Contact information
This includes your name, address, alternative delivery addresses and other contact information, such as your email address and telephone number(s).
If you work for one of our business clients we will record your business’s name, your position in the business and the business’s address, email address and telephone number(s).
This information is collected from you if you use our services directly or from business clients or other customers when you are a recipient of services from one of our business clients or another customer.
Alternatively, we may obtain personal details from third parties. For example, where we acquire third party data or information to verify delivery addresses and or delivery locations.
This information is taken to confirm your identity for security purposes.
Tracking information
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Contact preferences
The tracking ID, your postcode and the location of your parcel through our tracking functionality at: https://www.relaytech.co/track-order
This information is processed to enable you to track the location of your parcel.
Financial Details
Records of payments and payment
information such as payments for property damage
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Client records
Records of services that you have used. This includes records of deliveries you have requested and details of customer details provided.
You provide much of this information yourself when you use our services. We will also generate information in the course of providing our services.
Customer records
Records of services and deliveries that have been received by you and all interactions with us.
Information will be provided from our clients you have placed orders with, yourself, interactions with you and records created by us when providing the service.
Address and Address history
We will hold records of addresses, for example, billing, delivery, previous and rearranged delivery addresses and locations used.
Information will be provided from clients, information you provide if you changed or rearranged delivery services or third party address verification services.
Address data
A building or delivery point address including latitude and longitude data may also include personal data (for example, where a delivery point/property is identified by personal data being processed).
Information provided by clients, you or third parties used to verify address details to improve delivery accuracy.
Contact history, including enquiries and complaints
These are details of any enquiry, complaint or claim you have made to Relay and may include copies of correspondence and call recordings.
You will provide this information to us when you contact us to make an enquiry or complaint. We will also create records relating to this contact. This will include any information you provide including any sensitive information provided.
Recipient information
If a recipient is different from the customer (for example, if a delivery has been arranged or ordered for a third party). Recipients name and address are used to collect, sort, track and deliver an item. A client or customer may also provide us with contact information, such as your phone number or email address, so that we can provide delivery updates.
We receive this information from clients arranging deliveries or customers requesting alternative delivery or placing orders on another person’s behalf.
Recordings of you
Images recorded on CCTV and other equipment used to protect our customers, employees and property.
We will record images of you if you a visit a location where CCTV is in operation, such as our warehouses, receptions, transport areas or depots. Some of our vehicles are fitted with reversing cameras as well as forward- facing / cab cameras.
‘Safe Place’ Images
Digital images of parcels left in situ and delivery exceptions. These may contain location or other information that links the image to a customer or otherwise identifies an individual.
We create this information when digital images are taken of parcels left in situ , images of property and delivery exceptions are taken.
Customer satisfaction survey data
Completed customer surveys used to review and improve our services.
You provide this information if you agree to complete a survey or questionnaire about the service you received.
Reviews on third party websites
Reviews on third party websites used to evaluate and improve our services.
If you include personal identifiers or order details in your review, Relay will use this to identify your order to evaluate and improve our services.
Cookie data
A cookie is a piece of information in the form of a very small text file, which is transferred to an end user’s device when a website or internet based service/application is accessed by a user.
For details of Cookies used by Relay, please see the Cookies section below.
5. How do we use your personal data?
Relay uses the information that we collect for a number of different purposes in order to:
provide our delivery services to our clients and to improve that service;
process orders and to provide after sales services;
enhance or improve customers' experience of our services via customer satisfaction surveys or reviews on third party websites;
analyse your delivery preferences or how you interact with or use our websites and applications;
record and monitor outbound and inbound telephone conversations to ensure consistent service levels, prevent or detect fraud,
resolve queries and complaints and for performance management and training purposes;
use digital imagery to help maintain the safety and security of our drivers, property, deliveries and the public; and
undertake research for analytical and statistical purposes.
Relay will only process your personal data if there is a legal basis under data protection laws and the table below identifies these (more than one lawful basis may apply in some situations). In summary, these are:
Consent: you give consent for us to process your data for a specific purpose;
Contract: the processing is necessary for a contract or agreement with you; iii) Legal Obligation: the processing is necessary to comply with the law; or
Legitimate Interests: the processing is necessary for legitimate interests pursued by Relay or another party.
The purposes for which Relay processes personal data and the legal bases for doing so in each case are:
Purpose
Lawful bases for processing
Contract – we need to process your data to provide our services to you in accordance with that contract.
Contract – we need to process your data to provide our services to you in accordance with that contract.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery via a third party, where a third party has agreed to accept delivery of an item on behalf of another person (such as a neighbour) and you have provided details to enable us to record the delivery, including where we inform the sender and the intended recipient that the third party has taken delivery of the item.
Legitimate Interests and consent – we need to process your data to provide the sender and recipient with your details in order to complete the delivery and to allow the delivery to be properly tracked within our records and Customer Relationship Management system.
Tracking information – providing both the sender and recipient of services about the delivery status and timing of that service.
Contract and Legitimate Interests – we need to monitor the delivery status of items to keep senders and recipients informed and to improve our service delivery and provide better information to our clients and customers.
Customer services – dealing with enquiries, complaints or claims relating to our services.
Contract and Legitimate Interests – we may need to process your data so we can handle and resolve any enquiry, complaint or claim raised by you or another person related to a contract and or other issue.
Providing data services to our business clients, to help them run their businesses better and fulfil their contracts with you. For example, we provide services for the delivery of items ordered from our clients and for the purposes of maintaining and updating accurate address data used for delivery, to process order status information.
Contract and Legitimate Interests – our business clients may have contractual obligations with you to be fulfilled and have a legitimate interest to process data in these ways, and we have a legitimate interest to process personal data to support them to do so. In each case, we need to process your personal data to fulfil contractual obligations and or to pursue those Legitimate interests.
Enhancing our client and customers' experience of our services and websites. For example, we use information on your visits to our websites to evaluate and understand how different people navigate our websites and how long they spend on particular pages.
Legitimate Interests – we sometimes need to process personal data to understand how you use our services so we can enhance and improve them.
Customer and market research and analysis, and the development of new services. For example, we use customer satisfaction surveys and reviews left with third parties like TrustPilot to evaluate and understand how our services are working, how they can be improved and for the purposes of developing new delivery services or new enhanced services. We may contact you to discuss a survey or review.
Legitimate Interests – we sometimes need to process personal data to evaluate and improve our services and to develop new service offerings.
Tax.
Legal Obligation – we need to process personal data to comply with revenue and customs regulations.
Prevention and detection of crime – including the use of CCTV to protect our client, customers, employees, the public and property.
Legitimate Interests and Legal Obligation – we sometimes need to process personal data to protect the rights, property and the safety of people.
Complying with the law, including regulatory requirements.
Legal Obligation and Legitimate Interests – to comply with our legal obligations, including regulatory conditions relevant to our services, and health and safety legislation, we sometimes have to process personal data.
5. How do we use your personal data?
Relay uses the information that we collect for a number of different purposes in order to:
provide our delivery services to our clients and to improve that service;
process orders and to provide after sales services;
enhance or improve customers' experience of our services via customer satisfaction surveys or reviews on third party websites;
analyse your delivery preferences or how you interact with or use our websites and applications;
record and monitor outbound and inbound telephone conversations to ensure consistent service levels, prevent or detect fraud,
resolve queries and complaints and for performance management and training purposes;
use digital imagery to help maintain the safety and security of our drivers, property, deliveries and the public; and
undertake research for analytical and statistical purposes.
Relay will only process your personal data if there is a legal basis under data protection laws and the table below identifies these (more than one lawful basis may apply in some situations). In summary, these are:
Consent: you give consent for us to process your data for a specific purpose;
Contract: the processing is necessary for a contract or agreement with you; iii) Legal Obligation: the processing is necessary to comply with the law; or
Legitimate Interests: the processing is necessary for legitimate interests pursued by Relay or another party.
The purposes for which Relay processes personal data and the legal bases for doing so in each case are:
Purpose
Lawful bases for processing
Contract – we need to process your data to provide our services to you in accordance with that contract.
Contract – we need to process your data to provide our services to you in accordance with that contract.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery services to a third party recipient, such as when someone sends you a delivery for a third party and we use your data to deliver it or provide delivery updates.
Providing delivery via a third party, where a third party has agreed to accept delivery of an item on behalf of another person (such as a neighbour) and you have provided details to enable us to record the delivery, including where we inform the sender and the intended recipient that the third party has taken delivery of the item.
Legitimate Interests and consent – we need to process your data to provide the sender and recipient with your details in order to complete the delivery and to allow the delivery to be properly tracked within our records and Customer Relationship Management system.
Tracking information – providing both the sender and recipient of services about the delivery status and timing of that service.
Contract and Legitimate Interests – we need to monitor the delivery status of items to keep senders and recipients informed and to improve our service delivery and provide better information to our clients and customers.
Customer services – dealing with enquiries, complaints or claims relating to our services.
Contract and Legitimate Interests – we may need to process your data so we can handle and resolve any enquiry, complaint or claim raised by you or another person related to a contract and or other issue.
Providing data services to our business clients, to help them run their businesses better and fulfil their contracts with you. For example, we provide services for the delivery of items ordered from our clients and for the purposes of maintaining and updating accurate address data used for delivery, to process order status information.
Contract and Legitimate Interests – our business clients may have contractual obligations with you to be fulfilled and have a legitimate interest to process data in these ways, and we have a legitimate interest to process personal data to support them to do so. In each case, we need to process your personal data to fulfil contractual obligations and or to pursue those Legitimate interests.
Enhancing our client and customers' experience of our services and websites. For example, we use information on your visits to our websites to evaluate and understand how different people navigate our websites and how long they spend on particular pages.
Legitimate Interests – we sometimes need to process personal data to understand how you use our services so we can enhance and improve them.
Customer and market research and analysis, and the development of new services. For example, we use customer satisfaction surveys and reviews left with third parties like TrustPilot to evaluate and understand how our services are working, how they can be improved and for the purposes of developing new delivery services or new enhanced services. We may contact you to discuss a survey or review.
Legitimate Interests – we sometimes need to process personal data to evaluate and improve our services and to develop new service offerings.
Tax.
Legal Obligation – we need to process personal data to comply with revenue and customs regulations.
Prevention and detection of crime – including the use of CCTV to protect our client, customers, employees, the public and property.
Legitimate Interests and Legal Obligation – we sometimes need to process personal data to protect the rights, property and the safety of people.
Complying with the law, including regulatory requirements.
Legal Obligation and Legitimate Interests – to comply with our legal obligations, including regulatory conditions relevant to our services, and health and safety legislation, we sometimes have to process personal data.